Terms and Conditions

Australia Needs You.com Pty Ltd is a private business and not affiliated with the Australian Government or their Immigration Department. We supply professional advice to help migrants and visitors applying for a suitable Australian Visa. The Australian Government, that is the Department of Home Affairs (DOHA) is the only entity that will decide who is granted a Skilled Visa.

Natasa Shelley is the Managing Director of Australia Needs You.com Pty Ltd. Natasa is a registered migration agent in Australia, holder of Migration Agent Registration Number 0848175.

Australia needs You.com Pty Ltd operates online through www.australianeedsyou.com.
Access to and use of this website, or any of our associated services, is provided by Australia needs You.com. By using, browsing, reading, signing an Agreement and/or making a payment to Australia Needs You.com Pty Ltd you are confirming that you have read and understood:

  • The Terms and Conditions for our supply of services to you; and
  • Code of Conduct.

Australia Needs You.com Pty Ltd provides Australian Skilled Visa and immigration advice subject to the following terms and conditions.

  1. Definitions
    • “Registered Migration Agent”, “We”, “Us” or “Our” – means the Australia Needs You.com Pty Ltd and Registered Migration Agent who is appointed to your matter.
    • “Business Day” – means between 9am to 5pm on any day that the DOHA office is open for business in Brisbane, Australia.
    • “Client”, “clients”, “you”, “your”, or “user” – means the person who has engaged the services of Australia Needs You.com or the person who has made a payment to Australia Needs You.com Pty Ltd for our services.
    • “Chatbot” – is a software application used to conduct an online chat conversation in lieu of providing direct contact with a person.
    • “DOHA” – means The Department of Home Affairs.
    • “GST” – means the goods and services tax imposed by the Commonwealth of Australia.
    • “Service”, “Services” or “information” – means the service that is provided to the client.
    • “Terms” – means the terms and conditions.
    • “Website” – means australianeedsyou.com.
    • “Website owner” – refers to Natasa Shelley and Australia Needs You.com Pty Ltd whose Australian Business Number is 21128519773
  1. Introduction

Australia Needs You.com Pty Ltd, including subsidiaries and affiliates, provides the information contained on this website or any of the pages comprising the website to clients, subject to these Terms and Privacy Policy and any other relevant terms, conditions, policies and notices which may be applicable to a specific section or module of this website. We reserve the right to review and change any of the Terms by updating this page at our own discretion. Any changes made to our Terms take immediate effect from the date of their publication.

  1. Supply of services

Advice provided to you is based on the legal and policy requirements, which are applicable and publicly available at the time you engage our service.

We will not be responsible if changes of legislation or policy occur and are not publicly available at the time, we provide you with the service or after our services were provided to you.

Upon payment you will be allocated a Registered Migration Agent and his/her email address. All communication between you and your Registered Migration Agent must be sent through the agreed email address. We reserve the right to at any time appoint you a new Registered Migration Agent to your case.

  1. Services provided by Australia Needs You.com Pty Ltd

We provide the following main services: Online Consultation, Application Submission, and Full Visa Service. All these services are detailed in Services section of the website and in your Agreement.

  1. Interactive Chatbots

Our interactive chatbot is a software application used to conduct an online chat conversation via text in lieu of providing direct contact with an registered migration agent.

Our interactive chatbot is used for automation of documents. It collects personal information from our clients through curated questions and uses that information to automatically fill out documents (such as CV). By agreeing to our Terms you understand and acknowledge our use of interactive chatbots, and agree to not misuse their use or information.

  1. Our right not to respond to your questions

We reserve the right not to respond to any emails or questions that are:

    • Unrelated to immigration to Australia;
    • Not readable in the English language;
    • Sent without content in an email, for example just an attachment;
    • In any way found offensive by Australia Needs You.com Pty Ltd and its Registered Migration Agent, Australian culture or people;
    • Have not included attached questionnaire or complete enquiry; or
    • Are not appropriate in your circumstances.
  1. Professional fee & Service Charges

Our Professional fee is paid in advance or as agreed between the client and our Registered Migration Agent.

GST applies for the clients that are in Australia at the time of engaging our services, if so specified in your Agreement. In addition to our professional fee you are also required to reimburse any cost properly incurred by us that is relevant to your case and any costs associated with the immigration assistance.

In using the website, services, or making a payment for your services, you warrant that you have read, understood and agree to be bound by the Terms available on our website.

Other costs that may be incurred on your behalf are:

    • Visa application charges;
    • Translation and certification of documents;
    • English language test;
    • Health assessment;
    • Police clearance certificates;
    • Skill assessments;
    • Government application charges; and
    • Other costs.

Sometimes, we may ask you to pay the fees directly to the relevant body providing the service and we cannot be responsible in any way for these auxiliary costs. We may also require you pay the Visa application charge to our nominated account before lodgement of your application to the DOHA.

If for a particular reason it becomes necessary for us to make a payment on your behalf, we require you to reimburse us within fourteen (14) days from the date of our invoice. We require you to pay all our costs including service charges that occurred on your behalf by the date of lodgement of the Skilled Visa application. Service charges include: photocopying, printing, facsimile, telephone charges, postage and courier fees. Telephone charges and courier fees apply only if separate quoted.

You acknowledge and agree that where a request for payment is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charged.

  1. Goods and Services Tax

Most payments made in Australia are subject to a Goods and Services Tax (GST) amounting to 10% of the invoiced amount. Our Professional fee will be quoted and billed with GST only if applicable. The GST applies only if you are in Australia when using our services to apply for an Australian visa. DOHA application fees are GST exclusive.

  1. Telephone inquiries

Our business is internet based. We provide for you the relevant information about Skilled Visas and assessing your eligibility through emails. If you experience any difficulties after attempting to complete all our required forms you may seek our assistance through our provided contacts including a telephone or Zoom number.
Any general questions regarding immigration to Australia should be submitted through our paid service.

  1. Information on the website

The Australian Government’s immigration policies are fluid and may vary according to government or public demands. While every effort is made to update the information contained on this website, neither the Website owner or its Director, officers and employees, nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers and shall not be bound in any manner by any information contained on the website).

The Website owner cannot guarantee the website is free of technical difficulties, viruses or any other harmful material and we reserve the right at any time to change or discontinue without notice, any aspect or feature of this website. We cannot guarantee that the services provided by us will be uninterrupted, continuous or error free.

No website information shall be construed as advice. Information is offered for information purposes only and is not intended for personal or business purposes. The information contained on this website and your use of the site is at your sole risk. If you find an error or omission at this site, please contact us.

The information included in this website has been compiled from a variety of sources and is subject to change without notice. As application forms, fees and criteria are subject to change without notice, you may also wish to refer to the official Department of Home Affairs website (https://www.homeaffairs.gov.au/) should you seek verification of any information contained within this website.

  1. Trade Marks and Copyright

The content included in the website including applications, software, underlying source code and all other aspects (including but not limited to text, graphics, button icons, website code, trademarks, names, logos and service marks (collectively “trademarks”)) displayed on this website are registered and unregistered trademarks of www.australianeedsyou.com and Australia Needs You.Com Pty Ltd its affiliates or content and technology providers. Nothing contained on this website should be construed as granting any licence or right to use any material or trademark without the prior written permission of the Website owner.

The website user is forbidden to violate any copyright, trade mark, other applicable Australian or international laws or intellectual property rights of the Website Owner or any other third party. In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only. No part of this website may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of the Website Owner.

  1. External Links

External links are provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links, you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

  1. Professional Conduct

Regulation of Migration Agents

All migration agents operating in Australia must be registered with the Office of Migration Agents Registration Authority (OMARA). We abide by and provide services in accordance with OMARA and Code of Conduct for Registered Migration Agents.

A link to the Code of Conduct is provided for you on our website. If for whatever reason you are unable to access these documents, you may contact us prior to making any payment.

By making a payment to Australia Needs You.com Pty Ltd you acknowledge that you had the opportunity to review the above documents.

  1. Our responsibilities

At Australia Needs You.com we will:

    • Carry out the work required with professional skill and diligence; and
    • As reasonable as possible, keep the client informed of the progress of the matter.
  1. Responsibilities of the Client

As a client you agree to:

    • Use the services for purposes permitted by:
      • The Terms; and
      • Any applicable law, regulation or generally accepted practices or guidelines;
    • Provide us with correct and truthful information and provide answers to our questions carefully and in detail as required;
    • To respond to our e-mails in a timely manner (commonly within 2 business days, regardless; whether you are able to provide the requested information or not);
    • To provide requested documentation in the time agreed with your Registered Migration Agent;
    • Pay our professional fees and other relevant disbursements as per our invoice in fourteen (14) days from date of the invoice;
    • You will not use the services or website for any illegal or unauthorised use which includes collecting email addresses of clients by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the website;
    • You acknowledge and agree that any automated use of the website or our services is prohibited.
  1. Communicating Electronically

By paying for our services, you consent to electronic communication and you agree that this communication satisfies all legal requirements of written correspondence

  1. Client Information

The client is responsible for the accuracy and completeness of the information supplied to us. We will use this client-supplied information when assessing your eligibility for an Australian Skilled Visa and when making the Skilled Visa application on your behalf. It is critical that your information supplied is correct and complete. Where we specify timeframes, we will use our best endeavour to meet these times.

  1. Privacy Policy

    We take your privacy seriously. Please refer to our Privacy Policy, which is available on our website.

  2. Refund Policy

When we receive your payment it is deemed that you have agreed to use the services of Australia Needs You.com Pty Ltd. We will happily refund any uncommitted monies if a refund request is received within 24 hours of your payment being processed. Any fees paid to us regardless of the Skilled Visa outcome will not be refundable, except if agreed beforehand.

  1. Representation

Our consulting services and assistance in your own Skilled Visa application which is advice provided by us, does not include any requirement for us to act on your behalf in relation to your Australian Skilled Visa application at DOHA or any other authority.

Using these services, we only provide you with advice and assistance on how to prepare documentation and not with any representation at the relevant bodies. We will not be responsible for any adverse outcomes of your Visa or any other application as we are not acting as your representatives and deal on your behalf with authorities.

We represent you and act on your behalf only, if we agree on a full representation by signing an official Agreement regarding the representation and sign appropriate forms.

  1. Disclaimer of Liability

We shall not be responsible for and disclaim liability for any loss, claim, damage, cost or expense (liability) whether direct, indirect or consequential (and whether in tort (including negligence) contract, equity or otherwise), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including you or your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.

In particular, neither the Website Owner nor any third party, data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

The Website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, you or your company’s personal information or material and information transmitted over our system. The information contained on this website and your use of the website is at your sole risk.

To the extent that liability cannot be excluded and without limiting the effect of any other provision of the agreement, the parties agree that by the client making a payment for services the client is agreeing that the total liability of Australia Needs You.Com Pty Ltd, its director, employees, associated companies and consultants and whether under this agreement or otherwise, is limited to the cost of supplying the service that Australia Needs You.Com Pty Ltd provides the client or refunding the amount paid under this agreement.

You understand and agree that Australia Needs You.com, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability.

We can only provide advice on visa matters and cannot provide advice on any other matters including employment, housing, wages, investments, business, taxation and other matters. Any such information should be used as general non- specific information and you should employ professionals to supply you with accurate advice on these matters.

  1. Termination of Service

The Terms will continue to apply until terminated by either you or us. You may terminate our services and withdraw your instructions at any time in writing to the provided email address.

We reserve the right to terminate our services if we discover incorrect or misleading information has been supplied by you, you fail to give us adequate instructions, you fail to pay any accounts for fees when required to do so, you have used this website inappropriately, it is required to do so by law, or you have failed to comply with, or intend to breach the Terms.

  1. Indemnity

You agree to indemnify Australia Needs You.com Pty Ltd, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

    • All actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising our of or in connection with your content;
    • Any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
    • Any breach of the Terms.
  1. Applicable laws

By visiting or using our website you agree that any relevant Terms and Conditions, policies and notices shall be governed by and construed in accordance with the laws of the State of Queensland, Australia without giving effect to any principles of conflict of law.

By purchasing a service from us you hereby consent to confidential arbitration under the exclusive jurisdiction of the Courts of Queensland in respect of any dispute. Controversy, proceeding or claim of any sort that might arise between you and us or our affiliates, or any relevant Terms and Conditions, policies and notices or any matter related to or in connection therewith.

Written notice must be provided to the other party detailing the nature of the dispute, desired outcome and the action required to settle the dispute. We will endeavour in good faith to try to resolve a dispute by negotiation or any other such means mutually agreed. If for whatever reason whatsoever the dispute is not resolved, a mediator can be mutually agreed upon. The parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and amounts requested by the mediator as a pre-condition to the mediation commencing. The parties must each pay their own costs associated with the mediation. The mediation will be held in Queensland, Australia. All communications concerning disputes and negotiations between parties are to remain confidential and to the extent possible be treated as “without prejudice” negotiations for the purpose of applicable law of evidence.

  1. Cession

At Australia Needs You.com, we shall be entitled to cede, assign and delegate all or any of our rights and obligations in terms of any relevant terms and conditions, policies, notices and migration applications to our agents.

  1. Independent Legal Advice

Both parties confirm and declare that the provisions of the terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds on inequality or bargaining power or general ground of restraint of trade.

  1. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest f the Terms shall remain in force.

  1. Comments or Questions

If you have any questions, comments or concerns arising from this website, the Privacy policy, Terms and Conditions or any other relevant policies and notices or the way in which we are handling your personal information, please contact us before making any payment to us.

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